Warranty

 

 

Tyee offers one of the industry’s best warranties

 

 

Vinyl extrusions lifetime warranty:

 

The white and desert sand coloured rigid vinyl windows extrusions supplied by Tyee Manufacturing Inc. (TMI). are warrantied against blistering, rotting, pitting corroding, flaking, and peeling that result from defects in materials or workmanship in normal service and TMI agrees to repair or replace any extrusion that it finds to be defective due to faulty workmanship or manufacturing. 

The warranty does not cover defects or damage attributable to installation, normal weathering, or damage caused by accident, fire, flood, or other acts of God, vandalism, riot or civil disorder, misuse, abuse, harmful fumes, vapours or chemical pollutants, in the atmosphere, mildew, building settlement, or structural failure of walls or foundations, or any other causes or occurrences beyond TMI control.

This warranty shall be null and void if accessories that are not manufactured or supplied by TMI are installed on vinyl windows, and those accessories affect the performance or integrity of the extrusions. Faulty installation of frame and sash by the contractor or owner due to failure to follow instructions provided by Tyee or any other industry recognized installation certifier will also cause all warranties expressed or implied to be null and void.

 

20 years coverage on glass:

 

The insulated units manufactured by Tyee Manufacturing Inc. (TMI) since 2007 are under a 20 year warranty starting from the date delivered. Should an insulated unit develop any material visual obstruction between the interior glass surfaces during the warranty period, TMI will deliver a comparable replacement without charge to the shipping point nearest the installation. This warranty does not include replacement labour costs and does not apply to:

  • Units used outside Canada;
  • Units that do not have four 90-degree corners;
  • Units that are broken;
  • Units used in ships, vehicles, commercial refrigeration or in close proximity to swimming pools;
  • Units that have not been handled and installed in accordance with recommended procedures and good trade practice;
  • Units that have been subjected to stress caused by structural movement or settling;
  • Units that have been subjected to stress caused by local application of heat;
  • Units that have been installed in such a manner that inadequate allowance has been made for expansion and contraction of the unit and its supporting structure;
  • Units to which a liquid set film or a plastic film has been applied;
  • Units that have been removed from the original installed location;
  • Units that have been manufactured with the customer’s stained glass or filaments in the interior of the sealed unit.

TMI’s liability is limited to the replacement of the unit under the conditions outlined in this warranty. TMI reserves the right to determine what is material visual obstruction of the insulated double glazed sealed unit and whether such obstruction is a result of seal failure.

Any product replaced pursuant to the above warranties becomes the property of TMI.

 

Paint warranty:

 

Tyee Manufacturing Inc. (TMI) uses AquaSurTech OEM preparation and paint products. TMI offers painted vinyl windows and patio doors due to concerns over premature paint wear it is recommended that sliding windows and patio doors be painted on the exterior only. Any paint wearing or damage caused as a result of painting the interior of a sliding window or patio door is not covered under warranty. Painted vinyl windows are covered under AquaSurTech’s warranty, which can be found on their website or below:

“LIMITED WARRANTY
D-200 FOR USE ON VINYL PROFILES

  1. Subject to the terms and conditions of this warranty, AquaSurTech OEM (“AQ”), warrants that D-200 (the “Product”), when applied to vinyl profiles in accordance with the Application Instructions issued by AQ regarding the Product (the “Instructions”), will be free from peeling, cracking or blistering and significant (greater than 6 Delta E units) ultraviolet discoloration caused by natural environmental atmospheric conditions, for a period of fifteen (15) years from the date of application of the Product.
  2. This limited warranty may be extended to an APPLICATION WARRANTY if AQ has pre-approved the specific application AND the application has been effected by an applicator which has been certified in writing by AQ. Under the APPLICATION WARRANTY any product failure due to defective Product (as defined above) will be repaired in-the-field, as directed by AQ and at AQ’s expense, for a period of fifteen (15) years from the initial date of application of the Product. The APPLICATION WARRANTY will only cover coating failures, and not for failures arising due to poor product preparation. Spot adhesion failures (less than 15% of the coated surface area) are not covered by this limited warranty or the APPLICATION WARRANTY since the damage cause is inconsistent preparation. All other provisions of this limited warranty apply to the APPLICATION WARRANTY.
  3. This limited warranty is not applicable and does not extend to the following:
    1. If the Product has not been applied in strict accordance with the Instructions;
    2. If damage occurred as a result of poor quality of the profiles or substrate coated using the Product;
    3. If damage occurred as a result of improper fabrication of units incorporating the coated profiles;
    4. If damage occurred during delivery, transport or installation of the coated products;
    5. If damage is caused by an external factor, including, but not limited to, stucco leach, acidic or solvent washes, hard tack tapes, persistent salt water spray and blowing sand;
    6. If damage occurred due to an act of God;
  4. If the Product fails to meet this limited warranty, and the APPLICATION WARRANTY is not applicable, AQ’s liability is limited solely and exclusively to provide replacement Product or refund the original purchase paid for the Product, at the option and sole discretion of AQ. Replaced Product is warranted only on the same terms and for the remainder of the warranty period. AQ reserves the right to discontinue or change any Product. If the Product is not available, AQ may select and provide a replacement Product of equal quality and price. Transportation, labor and application charges are the customer’s responsibility and are not included in this limited warranty. The foregoing is the sole and exclusive remedy for the Product under this limited warranty.
  5. This limited warranty is in lieu of and excludes all other warranties not expressly set forth herein, expressed or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. To the extent that any implied warranties may nonetheless exist by operation of law, such warranties are limited to the duration provided by law. AQ shall in no event be liable for incidental, consequential or special damages of any kind. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. AQ does not authorize anyone to create for it any obligation or liability in connection with the Product.
  6. All claims under this limited warranty must be initiated during the warranty period. To initiate a claim, please contact AQ at its then current address. Claimant will be required to provide evidence of the Product failure, proof of date of purchase of the Product, and proof that the Product was applied in strict accordance with the Instructions. ”

 

Distribution products:

 

Products purchased from Tyee Manufacturing Inc. but not manufactured by TMI assume original manufacturer’s warranty

 The warranties described above are transferable. However, a transferee wishing to claim under this warranty must produce the original warranty contract and a proof of purchase.